These handsets are quality used devices that have been fully tested and are in excellent working order. For the age of the handset, they will be in generally good cosmetic condition and show signs of wear. This includes, but not limited to, scratches, marks, scuffs and chips – certainly nothing offensive by any means. They have been fully inspected, surgically cleaned and rigorously tested through our quality control program to ensure that they are in excellent working condition and for your complete peace of mind are backed up by our comprehensive 12 month warranty. The cosmetic wear is purely that – cosmetic, it has no bearing on functionality and these handsets are a considerable saving, especially if the phone will be spending its life in a case and behind a screen protector!